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Browser compatability

You can view the RBS International website on a wide range of browsers. We have tested the pages of the site with the following browsers:

• Microsoft Internet Explorer Version 5.0, 5.5, 6.0 and 7.0 for PCs
• Netscape Navigator Version 7.2 and above for PCs and Macintosh computers
• Firefox version 1.5 and 2.0 for PCs and Macintosh computers

Our Internet Banking service requires specific configurations. Please visit our Internet Banking page for more information.

Access keys

PCs:

• Microsoft Internet Explorer 5 - press 'Alt' and letter, then press enter
• Netscape 7.2 and above - press 'Alt' and letter at the same time

Macs:

• Microsoft Internet Explorer 5 - hold down 'Control' key and then press letter

In branches

We are improving our branches to make access easier for everyone. For example, we are improving lighting levels and fitting handrails to steps.

Where possible all of our new and refurbished branches have been designed with the following features:

• A permanent or temporary ramp
• Automatic or power assisted doors
• Audio Induction loops installed on some counter positions and a portable induction loop that can be used during meetings and interviews
• Interview rooms at ground level with access suitable for wheelchair users
• Counter positions at lower levels for customers who use wheelchairs and, in branches where this isn't possible, a writing table at a lower level
• Layout and signage designed with suitable colour contrast to assist our partially sighted customers

Using Cash Machines

All of our cash machines have audible tone prompts after each key depression.

The keyboards on our new cash machines also have the following features:

• Raised dot on the number 5
• Coloured keys for 'entry' and 'error'
• A depression in the middle of the keys making the keys easier to press

Where possible, our newer cash machines have been installed at a height suitable for wheelchair access.

A guide to using our cash machines is available in Braille, large print or on audiotape.

Customers with Visual Impairments

We provide the following services:

• Statements and general correspondence produced in Braille, large print or on audiotape
• PIN numbers provided in Braille

Customers with Hearing Impairments

We provide the following services:

• Hearing induction loops in some of our branches