Help for existing users

Answers to your questions

Q. I've forgotten my customer number. Can you help?

Yes - we can remind you of the last four digits of your customer number. Call us on +44 (0) 1534 282870.

Q. I've forgotten my password. What should I do?

Sorry. We can't send you a reminder of your PIN or password. However, we can send you a new activation code - this allows you to re-activate your access to ibanking and choose a new PIN and password.

Q. Is ibanking secure?

Yes, ibanking is a safe and secure way to do your everyday banking. Our smart card and card reader technology is safe and well-proven.