Help for first time users

A step-by-step guide

If you've registered for Digital Banking, we will send you activation code by post - it usually arrives within seven days. When you have the activation code, you're ready to start using the service.

Activating the service

1. Make sure you are familiar with the security information and visit the Digital Banking site
2. Enter your customer number
3. Tick the box to show that you have received a new activation code in the post, then select the 'Next' button
4. Enter your activation code. You will then be asked to choose a PIN and password. Make sure these are memorable - you will need to remember them every time you log in
5. Destroy your activation code immediately

PIN and password

• You will need to select your own four-digit personal identification number (PIN). Don't use the same one as your other cards
• You will also need to choose a password. This must be between six and twenty characters. It can contain letters and numbers
• When you log on, we only ever ask for random characters from your PIN and password