Help for existing users

Answers to your questions

Q. I can't remember my customer number. What should I do?

Call us on +44 (0) 1534 282870. We can remind you of the last four digits of your customer number. Calls may be recorded.

Q. I've forgotten my password. Can you help?

Unfortunately, we cannot send you a reminder of your PIN or password. However, we can send you a new activation code - this allows you to re-activate your access to ibanking and choose a new PIN and password.

Q. Is ibanking secure?

Yes, ibanking is safe and secure - as is our smart card and card reader technology for ibanking plus.